Information Hub

SHIPPING INFORMATION

We use Royal Mail. Which is the most reliable. We ship items the very next day and it should reach your country with in 7 working days from the date of shipment excluding holidays. After that the courier of your country handles it. They may delive sooner or later. We don't take any responsibility if you choose standard shipping at the check out and your item is lost. that way u can't  track Your item. We do offer tracked shipping metho for your peace of mind. If you chose standard shipping method which comes without tracking info & unfortunately your item is lost in the transit. We do not take any responsibility for that. Neither do we offer any refunds.  

FAQs

  

1: Do you offer international shipping?         


Of course! We don't want to disappoint any of our lovely artists. 


2. How long does it take for the products to be delivered? 


According to shipping country, it'll always depend but we will do our best so you can get all your goodies ASAP! 

3. Do you offer any Pro discounts?


At the moment no. We are doing our best to keep relatively lowest prices for all our products so everyone can enjoy full benefit of it. 

4. Are you looking for any promoters? 


Yes, we always look for promoters every now and then but we choose at random and not by any requests. If you're lucky, you'll be on the list. Just be subscribed to us and make sure you are active on our social medias. 

For grabbing our attention. give us a shoutout and tag us. ;)

5. Are your products cruelty free?


Yes, all our products are cruelty free.

6. What kind of payments do you accept?


 We accept all Major credit debit Cards and also Paypal.  


7. My Package is lost or my Item never arrived?.

 

We are not liable for items lost. We always obtain proof of postage. And we highly recommend to use a tracked shipping method.


8. Do you accept returns or exchange?


We hope that you are happy with your order. However if you are not satisfied, you may return any item in it's original. unopened packaging in an unused condition within 30 working days.


- Please ensure that it is in it's original form. We cannot accept returned goods that we reasonably believe have been used.


 - Due to the nature of these products being cosmetics, for health and safety reasons we do not accept any returns or provide any refund on any orders unless the item are sealed in its original packaging and in and unused unopened condition and any postage costs for returned item are at customers expenses. 

- sale items are non refundable 

- Please ensure to obtain proof of postage, we cannot accept liability for returned goods lost in transit.


- Returns will only be made against the original credit/debit card used.


9. My order arrived damaged, what should I do? 


If goods you recieved are damaged/faulty/incorrect, Please email us at info@newartistcosmetics.com with a photograph of the product with your order number and we will inspect it and do the best as we can to offer a replacement as per our guidelines.


Please bear in mind that returns are not Free.


 We do our best to pack the products in the best safe packaging available and sometimes it gets out of our hands and mishaps occur in transits.


PS. Customers will be responsible for any shipping charges made on this return.


10. Duties & Taxes


As smart as we are, countries may impose a custom duty import tax on goods from abroad.

Unfortunately we cannot offer refunds for such.


If you are unable to pay these duties, the package will be returned to us and you will be refunded once we recieve your package within 30 days upon receipt. 


However we do not accept liability for any delay on deliveries caused by third party.


11. Correct Address / Information on placing your order.


Please make sure that you provide the correct delivery address, as we do not accept any responsibilities for any undelivered items due to incorrect address or information provided to us.




*If we haven't answered any of your questions here please leave us a message in our contact page.

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Privacy Policy

1. INFORMATION THAT WE COLLECT.


We may obtain personal information about you from various sources. We may collect this information when you provide it on our website, our social media platforms, or in connection with our social networking or mobile applications, or at one of our events.    

we do not disclose personal information  we collect about you ,we keep your personal information safe .